Assign last minute/emergency calls to the closest employee. Schedule field technicians and drivers to specific areas, so travel time and fuel costs are reduced and response times are improved. Use time tracking to keep tabs on workers in the field. Service Dispatch Software Features FeatureĪssign jobs to the right technician based on skills, availability, and urgency drag-and-drop functionality allows for instant adjustments. Some industry-specific software solutions with dispatching include: These all-in-one options have more niche features tailored to help with day-to-day business needs. However, medium to large service companies often find industry-specific options that include dispatching to be a better option than standalone service dispatch software. Dispatching features are beneficial for any size company that sends multiple technicians, drivers, and vehicles to customer locations. Web-based and mobile field service tools allow you to handle your dispatch operations from anywhere. Data analytics from service dispatch software helps businesses keep vehicles properly maintained, reduce travel time, and cut down on fuel costs. More advanced systems also include GPS tracking to give you greater insights into vehicle performance and driver behavior. Service dispatch software primarily assists with scheduling and route planning to ensure drivers can get to as many jobs as efficiently as possible. Dispatch Software with QuickBooks Integration.
